Terms & Conditions

Welcome to Realz. These Terms & Conditions govern your use of the website and services provided by Realz (the ‘Casino’), operated by Dreamline Ventures S.R.L., registered in Costa Rica, under a licence from the Tobique Gaming Commission (licence number 0000071). By accessing or using the site, you agree to be bound by these terms. Please read them carefully. If you do not agree with any part, you must not use the site.

Acceptance of Terms

By registering an account or using any part of the Casino, you confirm that you have read, understood, and accept these Terms & Conditions, along with any other policies referenced on the site, including the Privacy Policy and Responsible Gaming page. These terms apply to all users, visitors, and players of Realz. The Casino reserves the right to update or modify these terms at any time, and continued use after changes indicates acceptance.

Eligibility and Age Restriction

You must be at least 18 years old to use Realz. It is illegal for anyone under 18 to gamble on this site. The Casino employs age verification procedures and may request proof of age before permitting deposits or withdrawals. If you are found to be underage, your account will be suspended, all winnings forfeited, and deposits returned. You are responsible for ensuring that gambling is legal in your jurisdiction. Residents of restricted regions are not permitted to play.

Account Registration

During registration, you must provide accurate, current, and complete personal information as requested. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must not allow anyone else to use your account. The Casino reserves the right to close, suspend, or refuse service to any account at its discretion. You may only hold one account per person, household, or IP address.

Deposits and Withdrawals

Realz supports a variety of deposit and withdrawal methods for New Zealand players, including Visa, Mastercard, POLi, Neosurf, Paysafecard, CashtoCode, Skrill, Neteller, MiFinity, bank transfer, and multiple cryptocurrencies: Bitcoin, Ethereum, Litecoin, Tether, Cardano, Dogecoin, Ripple, Bitcoin Cash, Tron, Solana, and USD Coin.

All deposits are processed instantly except bank transfers. Withdrawals to e-wallets and crypto are generally processed within 24 hours after approval; bank transfers take 1–3 business days. The Casino does not charge fees for deposits or withdrawals. You may be required to complete Know Your Customer (KYC) verification before your first withdrawal. This involves submitting a government-issued photo ID, proof of address, and confirmation of your payment method. KYC is typically processed within 24–48 hours. Skrill and Neteller deposits are not eligible for the welcome bonus or other promotional credit.

Bonus Terms and Conditions

Bonuses are subject to specific rules. The following conditions apply to any bonus you receive, including the welcome package, reloads, free spins, and other offers.

Welcome Package

The welcome package consists of three deposits: a 150% match up to NZ$1,500 plus 50 free spins on the first deposit, then 50% matches up to NZ$1,000 and NZ$1,500 on the second and third deposits, respectively, each with 50 free spins. The minimum deposit per stage is NZ$20. Each stage must have its wagering completed within 10 days before the next stage unlocks.

Wagering Requirements

Wagering is 35 times the combined deposit plus bonus amount, and 40 times the winnings from free spins. Free spins are credited on selected pokies; slot games contribute 100% towards wagering. If you fail to meet the wagering requirement within the validity period, the bonus and any associated winnings will be forfeited. You may not withdraw bonus funds until wagering is completed.

Eligible Games and Restrictions

While a bonus is active, certain games may have limited contribution or be excluded from wagering. The maximum bet permitted while a bonus is active is limited; please refer to the terms of the specific offer. Skrill and Neteller deposits are excluded from triggering the welcome bonus. No promo code is required.

General Bonus Rules

The Casino reserves the right to revoke or adjust bonuses if irregular play, abuse, or exploitation of terms is detected. Bonuses are intended for recreational play and may not be used for systematic betting strategies. The Casino’s decisions regarding bonus eligibility and wagering compliance are final.

Game Rules and Fair Play

All games on Realz use a certified random number generator (RNG) to ensure fair and unpredictable outcomes. Independent testing has confirmed that the RNG meets industry standards. Published return-to-player (RTP) percentages are available on game information pages. Players are expected to follow the rules of each game; the Casino may void winnings resulting from player error, software malfunction, or rule breaches.

Prohibited Activities

The following are strictly prohibited: creating multiple accounts, collusion, using automated software or bots, exploiting software bugs or errors, engaging in any form of fraud or money laundering, and interfering with the Casino’s systems or services. Realz reserves the right to cancel bets, void winnings, and close accounts involved in such activities. The Casino may report suspicious activity to relevant authorities.

Responsible Gaming

Realz is committed to providing a safe and responsible gambling environment. You can set deposit limits, time limits, and self-exclusion through your account dashboard or by contacting support. For assistance with problem gambling, we encourage you to contact Safer Gambling Aotearoa or call PGF Services on 0800 664 262. You must be 18 or older to gamble. Self-exclusion requests are processed promptly. For more information, please see the Responsible Gaming page on this site.

Privacy and Data

The Casino respects your privacy. Personal data collected during registration, deposits, and gameplay is used to operate the account, process transactions, perform KYC, and comply with legal obligations. Data is stored securely using 256-bit SSL / TLS 1.3 encryption and is not sold to third parties. For full details, refer to the Privacy Policy.

Account Suspension and Closure

Realz may suspend or close an account at its discretion without prior notice if a breach of these terms is suspected, if the account is found to be fraudulent or inactive for an extended period, or as required by law. Upon closure, any remaining balance may be forfeited unless otherwise allowed by applicable law. You may also request account closure through support.

Limitation of Liability

To the maximum extent permitted by law, Realz, its operators, affiliates, and licensors are not liable for any loss, damage, or injury arising from your use of the site, including but not limited to indirect or consequential losses. This limitation does not apply where prohibited by governing law. The Casino does not guarantee uninterrupted or error-free service.

Complaints and Dispute Resolution

If you have a complaint or dispute, please contact support via the 24/7 live chat or email. The Casino will investigate and respond within a reasonable timeframe. If a resolution cannot be reached informally, the matter may be escalated in accordance with the Casino’s internal dispute procedure. All disputes are subject to the laws of Costa Rica, where the operator is registered.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Costa Rica. Any legal action arising from these terms shall be brought exclusively in the courts of Costa Rica. If any provision is found to be unenforceable, the remaining provisions shall remain in full effect.

Contact Information

For any questions or concerns regarding these Terms & Conditions, you may contact support via the live chat feature or by email. Support is available 24/7. The Casino’s registered address is that of the operator, Dreamline Ventures S.R.L., in Costa Rica.