Responsible Gaming

At Realz, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We recognise that while online gambling is a form of entertainment for most, it can pose risks for some individuals. This page outlines the responsible gaming measures, tools, and resources we have in place to help you stay in control of your play. Our goal is to provide clear, transparent information so you can make informed decisions about your gambling.

Understanding the Risks

Gambling should always be treated as a form of entertainment, not a way to make money or solve financial problems. Some common signs that gambling may be becoming a problem include spending more time or money than you intended, chasing losses, borrowing money to gamble, or neglecting work, family, or personal responsibilities because of gambling. If you recognise any of these signs in yourself or someone you know, it may be time to take action.

Player Protection Tools We Offer

We provide a range of protective tools that you can access directly from your account dashboard. These tools are designed to help you manage your gambling activity and stay within limits that are comfortable for you.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, you will not be able to deposit more than that amount during the chosen period. Limits can be reduced at any time, but increases take effect only after a cooling-off period.

Time Limits and Session Reminders

You can set a time limit for each gaming session, and you will receive reminders when your session is approaching the end. This helps you keep track of how long you have been playing.

Self-Exclusion

Self-exclusion allows you to block access to your account for a period of your choosing (e.g., six months, one year, or permanently). During self-exclusion, you will not be able to log in, deposit, or play any games. To self-exclude, please contact our customer support team via live chat or email. We will process your request promptly and confirm the exclusion in writing. After self-exclusion ends, you must actively contact support to have your account reactivated.

Reality Checks

Reality checks are optional pop-up notifications that display how long you have been playing and your net results during the current session. You can enable this feature in your account settings.

Age Verification

You must be at least 18 years of age to play at Realz. We verify the age of all new players during registration and may request additional identity documents before any withdrawal is processed. We use secure verification methods to ensure minors are not able to access our services. If we become aware that a player is under 18, their account will be immediately suspended, and any winnings will be forfeited in line with our terms.

Supporting Organisations in New Zealand

If you feel that your gambling is becoming a problem, or if you need support for someone close to you, we encourage you to contact one of the following New Zealand organisations. These services are free, confidential, and available 24/7.

These organisations offer non-judgemental advice and can help you regain control. There is no shame in asking for help, and taking that step is a sign of strength.

How to Stay in Control

Here are some practical tips that can help you keep gambling a safe and enjoyable pastime:

• Set a budget before you start playing and stick to it.
• Decide how much time you are willing to spend and set a timer.
• Do not chase your losses; accept that losing is part of the game.
• Only gamble with money you can afford to lose.
• Take regular breaks and make sure gambling does not interfere with other aspects of your life.
• Avoid gambling when you are upset, stressed, or under the influence of alcohol or drugs.

Prohibited Activities and Responsible Play

We take responsible gaming seriously. Any player who engages in behaviour that indicates problem gambling, fraud, or abuse of our terms and conditions may have their account restricted or closed. This includes using our services in a way that is inconsistent with responsible gaming principles. We encourage all players to play responsibly and to use the tools we provide to maintain control.

Support and Complaints

If you have any questions about responsible gaming, wish to set limits, or need to self-exclude, please contact our customer support team. We are available 24 hours a day, 7 days a week via live chat on the website or by email. Our team will respond to your request as quickly as possible. All complaints regarding responsible gaming issues will be handled promptly and confidentially.

Commitment to Fair Play

All games on Realz use certified random number generator (RNG) software, which is independently tested to ensure fair and random outcomes. Our published return-to-player (RTP) percentages are available for all games. This transparency is part of our commitment to responsible and trustworthy gaming.

Final Word

Gambling is meant to be fun. If it stops being fun, or if you feel you are losing control, take action today. Use the tools we offer, reach out to a support organisation, or talk to someone you trust. Realz is here to support you, not to encourage harmful behaviour. Your wellbeing matters more than any game.