Privacy Policy
This Privacy Policy explains how Realz Casino collects, uses, stores, and protects your personal information when you use our services at realz-nz.com. We are committed to safeguarding your privacy and handling your data in a transparent and secure manner. Please read this policy carefully to understand our practices regarding your personal data and how we comply with applicable privacy laws.
Information We Collect
We collect certain information from you when you interact with our website or use our services. This may include personal details you provide directly, such as your name, email address, date of birth, and residential address. We also collect data automatically through your use of the site, including your IP address, browser type, device information, and browsing behaviour. Additionally, we may obtain information from third-party sources to verify your identity or comply with legal requirements.
Personal Information You Provide
- Account registration details: name, date of birth, email, phone number, and address.
- Payment information: deposit and withdrawal methods, transaction history, and financial data necessary to process payments.
- Identity verification documents: government-issued ID, proof of address, and payment method confirmation.
- Communication records: correspondence with our support team via live chat or email.
Automatically Collected Information
- Log data: pages visited, time spent, clicks, and referring URLs.
- Device information: operating system, browser type, and unique device identifiers.
- Usage patterns: gaming preferences and interactions with promotions (if any).
How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your account, including processing deposits and withdrawals.
- To verify your identity and age as part of our Know Your Customer (KYC) procedures.
- To provide customer support and respond to your inquiries.
- To comply with legal and regulatory obligations, including anti-money laundering and responsible gaming requirements.
- To improve our website and services through analysis of usage patterns.
- To send you administrative communications, such as changes to our terms or this policy.
We do not use your data for marketing purposes unless you have given explicit consent. You may opt out of promotional communications at any time.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and support security. Cookies are small text files stored on your device. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Necessary for website functionality, such as session management and security | Session or persistent |
| Analytics | Collect anonymous data on how users interact with the site | Up to 2 years |
| Preference | Remember your settings and preferences | Persistent |
| Marketing | Used only with your consent to deliver relevant content | Up to 1 year |
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
Data Sharing and Third Parties
We may share your personal information with trusted third parties when necessary for the operation of our services. These include:
- Payment processors and financial institutions to facilitate transactions.
- Identity verification services to perform KYC checks.
- IT and hosting providers who store and process data on our behalf.
- Regulatory bodies and law enforcement agencies, if required by law.
All third parties are contractually obligated to protect your data and use it only for the specified purposes. We do not sell your personal information to anyone.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable laws. Account data is typically kept for the duration of your account’s activity and for a period after account closure to comply with legal obligations, such as anti-money laundering record-keeping. When data is no longer needed, it is securely deleted or anonymised.
Your Rights
You have certain rights regarding your personal information, which we respect and facilitate:
- Right to access: request a copy of the data we hold about you.
- Right to rectification: ask us to correct inaccurate or incomplete data.
- Right to erasure: request deletion of your data, subject to legal retention requirements.
- Right to restrict processing: limit how we use your data in certain circumstances.
- Right to data portability: receive your data in a structured, commonly used format.
- Right to object: object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our support team via live chat or email. We will respond within the timeframe required by applicable law.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption, firewalls, access controls, and regular security audits. Our platform uses certified RNG software, and all financial transactions are secured with industry-standard encryption.
International Data Transfers
Your data may be transferred to and processed in countries other than your own, including Costa Rica where our operator, Dreamline Ventures S.R.L., is based. We ensure that any such transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page, and where appropriate, we will notify you by email or through your account. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us through the following channels:
- Email: support team via the contact address on our website
- Live chat: available 24/7 on our site
We are committed to addressing your inquiries promptly and transparently.
Responsible Gaming and Age Restriction
We are dedicated to promoting responsible gaming and protecting minors. Access to our services is strictly limited to individuals aged 18 years or older. We carry out age verification as part of the account registration process and may request additional documentation to confirm your age. If you or someone you know is experiencing gambling-related harm, we encourage you to use the responsible gaming tools available on our site, such as deposit limits and self-exclusion. New Zealand resources include Safer Gambling Aotearoa and PGF Services (0800 664 262).
Governing Law
This Privacy Policy is governed by the laws of Costa Rica, where our operator is established. Any disputes arising from this policy shall be resolved in accordance with those laws. However, this does not affect your statutory rights under applicable data protection legislation.
For further details on how we handle your data, please refer to our Terms & Conditions and Responsible Gaming page, which are part of this website’s legal framework.